Sway help and contact
Last updated 11 November 2026.
Contact us
Sway is made by Guilherme (William) Fernandes, ABN 70 457 001 033, Perth, Western Australia.
- Email: [email protected]
When you email, tell us your device (for example iPhone 15), the game version and what happened. We aim to reply within 2 working days. Privacy requests and complaints may take up to 30 days.
For safety and privacy matters, use the same address with "Safety" or "Privacy" in the subject and we'll answer those first.
Common questions
I got a new phone. How do I keep my game?
In this version, your progress is saved only on your device. An iCloud or computer backup may help you move the save to a new iPhone or iPad, but Sway cannot guarantee a backup or recovery. Use Restore purchases in the Store with the same Apple Account to recover eligible non-consumable purchases. This does not restore consumable items or level progress. Sign-in and an online save come in a later update.
I bought something and didn't get it.
Connect to the internet and reopen Sway so it can check for unfinished purchases. For an eligible permanent purchase, try Restore purchases in the Store. If it is still missing, email us with the product name and Apple's receipt or order reference so we can investigate and help you use Apple's refund process.
How do I get a refund?
For purchases billed by Apple, request a refund at reportaproblem.apple.com. Apple assesses eligibility under its refund process. If the purchase is not listed or you need help with the request, contact Apple Support.
You can also contact us at [email protected] with the product name, purchase date and order reference. Do not send card or bank details, passwords or verification codes. If the purchase did not arrive, see the steps above.
Your rights under the Australian Consumer Law apply independently of Apple's process. Contact us about a faulty or missing purchase so we can assess the problem and the remedy required by law. We do not offer a separate automatic refund for a change of mind, deletion of the app, or unused coins; this does not limit any refund or other remedy you are entitled to by law.
An ad looked wrong for Sway.
Tap the AdChoices icon on the ad to block it, or email us with what it showed and when. We'll ask Google to stop showing it.
How do I turn off play statistics?
Turn off "Help improve Sway" in Settings. Sway stops sending play statistics and asks Unity to delete the ones already sent from your device. Our privacy policy explains what they are.
How do I delete my data?
Sway has no accounts in this version. Our page Delete your data explains what Sway keeps and how to remove it.
Do I need the internet to play?
No. Every level plays without signal. Ads and buying things need a connection, and play statistics wait until you're back online.